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harvia cilindro in white background

Harvia Sauna Heater Cilindro Half Series 9kW w/ Built in Controls

by Harvia
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30 Day Money Back Guarantee Return Policy

Return and Refund Policy

When someone purchases a product from Lavish Bathroom, they accept the following provisions. We hope these instructions clarify our return policy and the refund process. The following regulations apply in the United States.

To request a return, exchange, or refund, you have 30 days from the date of delivery to do so.

Conditions for returns and exchanges:

(1) There are conditions for accepting returns, such as the product being damaged, defective, or inaccurate.

(2) The product is not as advertised, is missing parts (I.E. You receive a bathroom vanity without the screws), or the customer would prefer a different color (I.E. you order a black bidet, but instead want a white want); exchanges are possible under these conditions.

Return

We stand behind the high quality of every product we offer. It is important to us that you are satisfied with the products you purchase from us.

Within 30 days of delivery, we will accept returns if you are unhappy with your purchase. You can expect a full refund if the returned item is in its original condition (new, unused, and with all tags attached). To obtain return permission, please email support@lavishbathroom.com.

It's your responsibility to cover the cost of return shipping. There will be no return shipping label provided at this time. This applies to defective items and if you simply are unhappy with what you have received.

For orders shipped to Canada, it is your responsibility to cover the cost of return shipping and import duties. These orders are also subject to restocking fees of 20%.

Keep the packaging and labels in case the item arrives broken, wrong, or with defects. If you have any issues with your Lavish Bathroom product(s) within 30 days of receipt of your order, please contact us by sending photographs or videos to support@lavishbathroom.com. An invoice or receipt must be shown as proof of purchase. Once we've confirmed the problem, we'll provide a refund or a new one, whichever you prefer.

Returning an unused item

You have until 30 days from the delivery date to return any unwanted items. Any unwanted items you send back must be in perfect condition, with no signs of use.

You will have thirty days after delivery to inspect the products and ensure that they are perfect. When deciding whether or not to keep an item, it's best to leave any tags, packaging, etc., intact until you've made up your mind.

Order Cancellation

After you purchase any products from us, it will take 1-2 business days to process them. You can cancel your order without penalty as long as you do so within 1-2 business days. You will be responsible for return shipping costs and a 20% restocking fee if you cancel your order later than 2 business days or after it has been shipped.

Alter Your Location

Lavish Bathroom relies on you to supply correct shipping information to complete successful deliveries. We ask that you get in touch with us no later than 2 business days after placing your order if you need to make any changes to the mailing address. We cannot modify an order's shipping address after it has been dispatched. Furthermore, if the shipping address provided is incorrect, we cannot be held liable for any missed deliveries.

Exchange

A replacement can be requested within the first two days after your order has been placed. You can reach us at support@lavishbathroom.com if you need to make an exchange. If you decide you want to replace your purchase after 48 hours or after it has been shipped, you will be responsible for paying the return shipping costs and a 20% restocking fee.

After receiving an item, if you decide you wish to exchange it, you must keep the item(s) and its original packaging until your exchange request is processed and accepted. We will notify you as soon as the product you requested becomes available or offer a suitable alternative.

If you need to make an exchange, you'll have to cover the cost of shipping both ways. There will be no return shipping label provided at this time.

Clearance products

Clearance products cannot be returned for a refund.

Delivery problems 

If there has been a delay in receiving your order, feel free to inquire about its progress. Please contact us at support@lavishbathroom.com if your order has not arrived within the specified time limit. While we try to track down your missing shipment we will extend the deadline for requesting a refund or exchange.

How can I make start the return process?

Please contact Lavish Bathroom Support at support@lavishbathroom.com before returning your item with the following information so that we may confirm your transaction and address any after-sale concerns you may have:

  1. The order ID
  1. Details about the recipient
  1. Quantity and description of the item(s) being returned or exchanged
  1. The reasons for a return or exchange
  1. A photo or video showing the product has been delivered to you

We will provide the return address in our response to your return request.

Tel: 800-641-7316

Refund

Once the returned product has been examined and the problem has been identified, we will provide a refund. There will be a processing time of 5-15 business days for refunds. To request a refund that has been delayed longer than 15 days, please contact us at support@lavishbathroom.com.

All refunds will be processed in the same way as the initial payment.

In need of further explanation? If you have any questions, comments, or concerns, please get in touch.

Phone: 800-641-7316

Hours: 9 a.m. to 6 p.m. (CST), Monday through Saturday.

Reach us at support@lavishbathroom.com

Address: 234 Rush Court, Hobart Indiana 46342, United States

Call/Text Us: 800-641-7316
Live Chat With An Expert

Need Help?

Frequently Asked Questions

Orders

What are the shipping costs? Are there any hidden fees?

We offer free shipping on all orders regardless of price. We are committed to ensuring you do not have to pay for shipping and have a transparent buying experience and receive the best service possible.

Do we ship outside of the 48 States or outside the United States?

Unfortunately we are currently not shipping to any countries outside of the USA. When it comes to Alaska, Hawaii or Puerto Rico, we are not shipping to these states either at this time.

How long will it take for me to receive my order?

Generally speaking any shipment that is via UPS/FedEx takes 1-2 business days to leave our warehouse. Any shipment via LTL takes 3-5 business days to leave our warehouse.

You are going to receive tracking information once we have it. This will be emailed to you as soon as we ship your order.

What if my product arrives damaged or there are missing parts?

We meticulously package and ship our products with great attention to detail. Should you encounter any damage or find missing parts upon delivery, please reach out to our support team right away.

Your satisfaction is our priority, and we'll swiftly arrange for replacements to be sent to you.

Where is Lavish Bathroom located?

We operate within the United States in the Northwest Indiana Region. Our address is found in the footer below, but we are based within the USA and all products are being shipped from our warehouse which is also located within the USA.

Installation & Use

Do you provide installation services or am I required to install this myself?

Rest assured, we have everything under control! While our saunas are crafted for effortless self-installation, complete with a comprehensive step-by-step guide, we also provide white-glove installation services in select regions.

At an extra cost, our reliable installation experts will guarantee that your sauna is flawlessly installed in your preferred location. Prior to placing your order, just contact us to confirm the availability of this service in your area. We believe your wellness journey should be seamless from beginning to end.

Will I have to hire an electrician?

Typical household electrical outlets operate at 120 volts, with the majority rated at 15 amps, while certain areas like bathrooms or kitchens may have 20-amp outlets.

Our sauna models generally operate on either 120v or 240v, depending on the specific model and size. To ascertain the electrical requirements for the sauna model you're considering, please refer to its specifications or reach out to our Customer Support Team.

However, for certain models, it might be necessary to enlist the services of an electrician to install the appropriate electrical circuit.

Do your saunas require any special ventilation or exhaust systems during installation?

Our saunas are engineered to function without needing special ventilation or exhaust systems. Nonetheless, it's advisable to maintain adequate air circulation within the room where the sauna is situated.

Can I control the temperature settings of the sauna?

Certainly, our saunas are equipped with intuitive controls, enabling you to tailor the temperature to your preference. This ensures that each session is tailored to meet your comfort and wellness goals.

What maintenance is required for the sauna? How often do I need to clean it?

Maintenance requirements are minimal. After each use, simply wipe down the interior to eliminate any sweat or moisture. For a more thorough cleaning every few months, we suggest using natural cleaners to uphold the wood's integrity and keep it fresh.

Health Considerations

What are the health benefits of using a sauna regularly?

Frequent sauna use can result in various benefits, including enhanced blood circulation, detoxification, improved cognitive function, stress reduction, and enhanced sleep quality.

How often should I use a sauna, and for how long each session?

To maximize the benefits, it's advisable to utilize the sauna 3-4 times per week, with each session lasting 15-20 minutes. Nevertheless, it's prudent to seek personalized guidance from a healthcare professional.

How quickly will I see the benefits of using a sauna?

Numerous users often experience immediate relaxation and stress relief following a single session. However, for enduring health benefits such as enhanced skin health or detoxification, consistent usage over several weeks is advised.

What's the difference between a 1-person, 2-person, or larger sauna? Which is right for me?

The main distinction lies in size and capacity. A 1-person sauna is compact, perfect for individual relaxation, while a 2-person or larger sauna offers more room and is excellent for shared experiences. When making your decision, take into account your available space and intended usage of the sauna. Feel free to reach out to us for further information and assistance

Warranty & Returns

Is there a warranty on the sauna? What does it cover?

Absolutely, our saunas are backed by a warranty that safeguards against material and workmanship defects. Extended warranties are also accessible for certain products. For detailed information on warranty policies, please refer to the product pages.

What if the sauna arrives damaged or there are missing parts?

We meticulously package and ship our saunas with great attention to detail. Should you encounter any damage or discover missing parts upon delivery, please reach out to our support team without delay. Your request will be given top priority, and we will swiftly arrange for replacements to be sent out.

Can I return the sauna if I'm not satisfied or if it doesn't fit my space as expected?

Your satisfaction is our top priority. If you're dissatisfied with your purchase, we're committed to working with you to make it right, ensuring your complete satisfaction.

For the most current information on our refund and return policies, please refer to the Refund & Return Policies section in the footer of the website. All return requests stemming from workmanship issues, shipping mishaps, or warranty claims are fully covered

Should you have any other inquiries regarding our policies, please don't hesitate to contact us before making your purchase. We're here to address any concerns you may have.

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