Main benefits of the Extended Warranty:
- No Deductibles or hidden fees.
- We will repair or replace the Unit.
Extended Warranty offered by Lavish Bathroom protects against all manufacturing defects in material or workmanship for a specified number of years after the date of purchase (the “Extended Warranty Period”), in accordance with the following terms:
- The rights and claims arising from this Extended Warranty are in addition to your statutory rights.
- Only the original owner of the purchased Product is covered by this Extended Warranty. The Warranty Period begins on the day of purchase and shall end immediately upon any sale or transfer of the Product to another person, and under no circumstances shall the Extended Warranty apply to any subsequent owner or other transferee of the Product.
- The Extended Warranty does not replace the manufacturer's warranty for the covered product. The purchase of the Extended Warranty is not required to either purchase your Product or to obtain financing for it.
Replacement Plan
- We will replace the Covered Product, when required here under, due to a Breakdown during the coverage period, including those experienced because of its normal wear and tear as well as a mechanical or electrical failure caused by a direct result of a power surge (in the absence of insurance coverage). The Covered Product will be replaced with a new or refurbished product of like kind or similar quality with a value up to the purchase price of the Covered Product, excluding sales tax, shipping, and handling costs which are not covered by this Agreement and are Your responsibility. Any replacement product provided to You as a result of a claim being made under the terms of this Agreement will require the purchase of a new Replacement Plan to receive coverage for the replacement product provided by the Provider.
- LIMIT OF LIABILITY: The limit of liability under the Replacement Plan is and shall not exceed the purchase price of the Covered Product at the time of purchase, excluding sales tax, delivery and handling costs.
This Extended Warranty Does Not Cover
- Product repairs that should be covered by the manufacturer’s warranty or are a result of a recall, regardless of the manufacturer’s ability to pay for such repairs.
- Any damage or defects to Covered Components resulting from failure to follow instructions in the Product owner’s manual, acts of God, accident, misuse, neglect, abuse, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the Product as sold, operator error or improper follow-up maintenance, or damage that occurs during shipping.
- For the avoidance of doubt, Lavish Bathroom will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
- Any and all pre-existing conditions that occur prior to the effective date of this Agreement and/or any product sold [used or] “as is”, including but not limited to floor models, demonstrations models, etc
- Loss or damage caused by invasion; rebellion; riot; strike; labor disturbance; lockout; or civil commotion
- Cost of installation, setup, diagnostic charges, of the Covered Product, except as provided herein
IN NO EVENT SHALL THE PROVIDER. OBLIGOR OR ANY OF THEIR AGENTS BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER IN CONTRACT, TORT, OR NEGLIGENCE. THIS AGREEMENT DOES NOT COVER ANY LOSS OR DAMAGE NOT SPECIFICALLY LISTED HEREIN.
Claims Process
Lavish Bathroom will not replace any covered component under this Warranty without first seeing photo's or video of the damaged covered component.
In order to exercise your right to receive a replacement for a damaged Covered Component under this Warranty, you must:
- Contact the Lavish Bathroom Technical Support team by email at support@lavishbathroom.com or by phone at (800) 641-7316. The Technical Support team will initially work with you on the problem with your Product to identify potential simple fixes.
- If the Technical Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for receiving the replacement.
- After you receive the replacement Covered Component, the Technical Support team will also provide assistance in determining how to replace or install the new Covered Component into your Product.
This Extended Warranty is offered by Lavish Bathroom
Disclaimer of Warranty
- This warranty applies exclusively to products priced under $5,999.
- Each warranty provided covers a single product. If you purchase multiple quantities of the same product, please note that you are required to add additional warranties to match the quantity of products acquired.
Please be aware that this warranty does not extend to products falling outside the specified price range, and no other warranties, express or implied, are provided.
Contact Details
Address:
Lavish Bathroom
234 Rush Court
Hobart, IN 46342
Email: support@lavishbathroom.com
Phone: (800) 641-7316
Need Help?
Frequently Asked Questions
Orders
We offer free shipping on all orders regardless of price. We are committed to ensuring you do not have to pay for shipping and have a transparent buying experience and receive the best service possible.
Unfortunately we are currently not shipping to any countries outside of the USA. When it comes to Alaska, Hawaii or Puerto Rico, we are not shipping to these states either at this time.
Generally speaking any shipment that is via UPS/FedEx takes 1-2 business days to leave our warehouse. Any shipment via LTL takes 3-5 business days to leave our warehouse.
You are going to receive tracking information once we have it. This will be emailed to you as soon as we ship your order.
We meticulously package and ship our products with great attention to detail. Should you encounter any damage or find missing parts upon delivery, please reach out to our support team right away.
Your satisfaction is our priority, and we'll swiftly arrange for replacements to be sent to you.
We operate within the United States in the Northwest Indiana Region. Our address is found in the footer below, but we are based within the USA and all products are being shipped from our warehouse which is also located within the USA.
Installation & Use
Rest assured, we have everything under control! While our saunas are crafted for effortless self-installation, complete with a comprehensive step-by-step guide, we also provide white-glove installation services in select regions.
At an extra cost, our reliable installation experts will guarantee that your sauna is flawlessly installed in your preferred location. Prior to placing your order, just contact us to confirm the availability of this service in your area. We believe your wellness journey should be seamless from beginning to end.
Typical household electrical outlets operate at 120 volts, with the majority rated at 15 amps, while certain areas like bathrooms or kitchens may have 20-amp outlets.
Our sauna models generally operate on either 120v or 240v, depending on the specific model and size. To ascertain the electrical requirements for the sauna model you're considering, please refer to its specifications or reach out to our Customer Support Team.
However, for certain models, it might be necessary to enlist the services of an electrician to install the appropriate electrical circuit.
Our saunas are engineered to function without needing special ventilation or exhaust systems. Nonetheless, it's advisable to maintain adequate air circulation within the room where the sauna is situated.
Certainly, our saunas are equipped with intuitive controls, enabling you to tailor the temperature to your preference. This ensures that each session is tailored to meet your comfort and wellness goals.
Maintenance requirements are minimal. After each use, simply wipe down the interior to eliminate any sweat or moisture. For a more thorough cleaning every few months, we suggest using natural cleaners to uphold the wood's integrity and keep it fresh.
Health Considerations
Frequent sauna use can result in various benefits, including enhanced blood circulation, detoxification, improved cognitive function, stress reduction, and enhanced sleep quality.
To maximize the benefits, it's advisable to utilize the sauna 3-4 times per week, with each session lasting 15-20 minutes. Nevertheless, it's prudent to seek personalized guidance from a healthcare professional.
Numerous users often experience immediate relaxation and stress relief following a single session. However, for enduring health benefits such as enhanced skin health or detoxification, consistent usage over several weeks is advised.
The main distinction lies in size and capacity. A 1-person sauna is compact, perfect for individual relaxation, while a 2-person or larger sauna offers more room and is excellent for shared experiences. When making your decision, take into account your available space and intended usage of the sauna. Feel free to reach out to us for further information and assistance
Warranty & Returns
Absolutely, our saunas are backed by a warranty that safeguards against material and workmanship defects. Extended warranties are also accessible for certain products. For detailed information on warranty policies, please refer to the product pages.
We meticulously package and ship our saunas with great attention to detail. Should you encounter any damage or discover missing parts upon delivery, please reach out to our support team without delay. Your request will be given top priority, and we will swiftly arrange for replacements to be sent out.
Your satisfaction is our top priority. If you're dissatisfied with your purchase, we're committed to working with you to make it right, ensuring your complete satisfaction.
For the most current information on our refund and return policies, please refer to the Refund & Return Policies section in the footer of the website. All return requests stemming from workmanship issues, shipping mishaps, or warranty claims are fully covered
Should you have any other inquiries regarding our policies, please don't hesitate to contact us before making your purchase. We're here to address any concerns you may have.
Why Choose Lavish Bathroom?
Lavish Bathroom takes pride in assisting you in creating the bathroom of your dreams. We also are going to help you create it faster since all orders ship out within 1-2 business days. With our product selection and elite customer service, we will bring your vision for your dream bathroom to life.
Customer Service
Our customer service team is highly trained to deliver nothing less than a 5 star experience.
Free Shipping
For every order shipping within the United States.
30 Day Return Policy
We REFUSE to leave you stuck with the item if you don't like it or it doesn't work.
No Sales Tax (Except Indiana)
Save money on sales taxes.
Price Match
We will price match competitors.